Customer Service

CRM Customer Service

Ensure effective support request follow-ups

Satisfy the requirements of your customers

Increase customer satisfaction by understanding the needs of your customers. Review past interactions such as inquiries and support calls to learn more about their interests and issues.

Manage customer cases more effectively
Be informed when speaking with your clients. Have their complete profile available to better answer their questions and assign their case to the appropriate resource. Along with incident queuing and routing, your CRM can handle multi-channel coordination to ensure seamless, effective handoffs.
Improve customer follow-up
With customer details on hand, your representatives can follow up on past activities and engage customers in cross-selling opportunities.
Build your employee knowledge base
Create a knowledge base where employees can look up and add documentation that can then be referenced by others in the organization. Keep a case resolution history to help your employees find the information that they need to resolve open support cases.