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Convincing people that the new system is better can be a challenge. Change can also create hang-ups. But by pulling up historical data and sorting it, JOVACO really made our lives easier. They kept everyone very well trained, and continue to offer support whenever it is needed. It has certainly made it much easier for our staff to adapt.

ASTRAL MEDIA

Products

Microsoft Dynamics CRM

Microsoft Dynamics CRM
A solution designed to optimize your business

More than a just simple customer relationship management tool, Microsoft Dynamics CRM allows you to automate your business processes and centralize all your data. With a wide range of features, you can:

Obtain a global view of your business activities and your customers
Maintain and project a professional image at all times
Analyze your data with real-time key performance indicators of your customers and operations

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CONTACT MANAGEMENT

Provide your teams with all the tools they need to have a 360 degree view of your customers. More details

SALES

Effectively manage your sales cycles, establish tasks & priorities and track your sales opportunities. More details

MARKETING

Provide your marketing teams with all the tools they need to target your company’s prospects and contacts with integrated inbound and outbound campaigns. More details

SERVICES

Ensure a higher level of customer satisfaction with a customer relationship management module with incident and case tracking. More details

xRM

Integrate to all of your business processes and extend these features to all levels of your business. More details

Here are 5 good reasons to choose Microsoft Dynamics CRM

1	Centralized view of your customer activities Microsoft Dynamics CRM provides a centralized view of all activities related to the client, including making appointments, exchanged e-mail communications and sales and after-sales activities. All information is accessible from a single client window.
2	Integration with Outlook Accessible directly in Outlook, Microsoft Dynamics CRM provides ease of use and rapid access to critical information. Microsoft Dynamics CRM is fully integrated with Microsoft Outlook: the management of contacts, tasks, appointments and e-mails is carried out seamlessly from your e-mail client, while feeding the information to the CRM application.
3	Application customization Microsoft Dynamics CRM can be used as is. However, this application is designed to fit your specific needs, both in its interface and its operations. It is possible to customize existing windows and create new customer description tabs to store critical information specific to your business.
4	Reporting This solution integrates the Microsoft SQL Service Reporting Services engine and gives you access to predefined reports while still allowing you to develop your own. In addition, integration with Microsoft Excel allows you to develop many dynamics reports in Excel and to take advantage of all the information present in the CRM.
5	Communication with other applications Microsoft Dynamics CRM provides easy integration with your information system: e-mail, office tools, ERP solutions and other existing applications can communicate with your CRM application to ensure a natural and fluid exploitation of customer data.