MS Dynamics 365 CRM

The Difference Between Professional and Enterprise for Dynamics 365 Sales and Customer Service

April 14, 2020

One of the benefits of Microsoft Dynamics 365 is that various license types, packages and rates are available for the modules of the solution, allowing organizations to obtain the level of functionality they require based on their needs and budget. This means you pay exactly for what you need, no more and no less.

However, it can be difficult to find your way around it. One of the questions our clients ask most frequently is the difference between Dynamics 365 Professional and Enterprise. In short, Dynamics 365 Professional includes the core features of the module at a lesser price point, while Dynamics 365 Enterprise includes all the features of the module.

Here are the main differences for Microsoft Dynamics 365 Sales and Customer Service:


Dynamics 365 Sales Professional
(83.20 CAD/month/user)
Dynamics 365 Sales Enterprise
(121.60 CAD/month/user)
Forecasting x
Lead and opportunity management x x
Marketing lists and quick campaigns x x
Products, price lists, and product bundles x x
Quotes, orders, and invoices x x
Competitors, sales goals, and territory management x
Microsoft Office 365 integration x x
Gamification x
Knowledge management x
Reporting and analysis x x
Portals x
Customization Limited x


Dynamics 365 Customer Service Professional
(64 CAD/month/user)
Dynamics 365 Customer Service Enterprise
(121.60 CAD/month/user)
Unlimited named users x x
Case management x x
Knowledge management x x
Mobile x x
Unified Service Desk x
Embedded intelligence x
Leads (creation) x x
Microsoft Office 365 integration x x
Service gamification x
Microsoft Power BI x x
Portals x
Customization Limited x

Here are some of the main elements to consider before making your choice between Professional and Enterprise:

  • The level of customizations and adaptations required;
  • The number of dashboards;
  • The nature and number of business processes (ex.: the type of information that you want to extract from the system).

Two license types are also available: indeed, it’s possible to purchase a first “Base” license for users that require access to more than one module and to add “Attach” licenses at a lesser price point for the other modules. Team Member licenses are also available as well as Power Apps, which ensure users can obtain the information they need thanks to limited access to specific modules or applications developed specifically to meet their needs. This way, you don’t have to pay for features you don’t need since access is based on user needs and responsibilities.

For more information, access the pricing pages for Dynamics 365 Sales and Dynamics 365 Customer Service on the Microsoft Dynamics 365 website to view the full comparison table between Professional and Enterprise. Still unsure? Contact JOVACO and it will be our pleasure to complete the analysis of your needs and help you identify the package that will best meet them based on your budget.

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