Every month, JOVACO contributes our CRM expertise to our partner website CRM Software Blog. Here are our top 5 articles for the year 2019.

The flexibility of a CRM solution such as Microsoft Dynamics 365 Customer Engagement is one of its main benefits, but the various CRM solutions on the market all have their differences. How to choose the one that best fits your organization?

JOVACO was at the Palais des congrès de Montréal on November 20 and 21 to participate to the 8th edition of the conference Stratégies PME as expert speaker. We presented a conference titled “Increasing efficiency: How to integrate your CRM and ERP?” (Gagner en efficacité: Comment intégrer votre CRM et votre ERP?), so that attendees […]

JOVACO attended The One National Conference, one of the largest CPA gatherings in Canada, which took place this year on September 23 and 24 at the Palais des congrès de Montréal. We are proud to have been part of this 6th edition of the conference by participating as an exhibitor and by sponsoring the coffee […]

JOVACO will be among the exhibitors at The One National Conference, one of the largest CPA gatherings in Canada.

The second 2019 feature release wave for Microsoft Dynamics 365 is now available in early access! General availability for these features is planned for October, but organizations can already try them out and activate them within their environment. JOVACO has already installed these new functionalities and is currently in the process of analyzing them so […]

JOVACO recently found out that the new unified interface for Microsoft Dynamics 365 Customer Engagement has made obsolete the Responsible Contact field in the Incident entity. This new interface is responsive in order to provide an optimal user experience from any screen or device, but since Microsoft replaced the Responsible Contact field (responsiblecontactid) with the […]

One of the main benefits of a cloud-based CRM solution such as Microsoft Dynamics 365 Customer Engagement is that it’s updated automatically. However, in the case of on-premises systems, it’s not rare that organizations choose to push back their migration, sometimes for several years. Although you may save time and money in the short term, […]

Time to channel Marie Kondo and do some tidying up: migrating your customer relationship management system to a cloud-based solution like Microsoft Dynamics 365 Customer Engagement is the perfect occasion to clean up your database. As mentioned in our article What to Consider Before Migrating Your CRM, database volume and disk space are important considerations […]

The migration of any system requires some thought and planning. As mentioned in our previous article How to Migrate Your On-Premises CRM to the Cloud, the migration of your customer relationship management solution offers a good opportunity to redefine the needs of your organization and optimize its processes. For this reason, JOVACO starts any migration […]