We get asked a lot of questions from organizations looking to move their customer relationship management solution to the cloud from its current on-premises installation. For this reason, we took the top questions asked and put them together into a white paper so that you have all your answers in one place.

Microsoft has launched numerous new products over the past few years, offering a ton of benefits to businesses. However, all these new products and changes can be confusing. One of the questions we are often asked is the difference between Microsoft Dynamics 365 and Microsoft Office 365. Read our article to know more about the difference between the two.

New features will be available in April for Microsoft Dynamics 365 business management solutions, allowing organizations to increase client satisfaction and to facilitate their daily processes.

Team Member licenses for Microsoft Dynamics 365 have restrictions since October 2018 that were not enforced by Microsoft but which will be after December 31, 2020.

Every month, JOVACO contributes our CRM expertise to our partner website CRM Software Blog. Here are our top 5 articles for the year 2019.

The flexibility of a CRM solution such as Microsoft Dynamics 365 Customer Engagement is one of its main benefits, but the various CRM solutions on the market all have their differences. How to choose the one that best fits your organization?

JOVACO attended The One National Conference, one of the largest CPA gatherings in Canada, which took place this year on September 23 and 24 at the Palais des congrès de Montréal. We are proud to have been part of this 6th edition of the conference by participating as an exhibitor and by sponsoring the coffee […]

JOVACO will be among the exhibitors at The One National Conference, one of the largest CPA gatherings in Canada.

The second 2019 feature release wave for Microsoft Dynamics 365 is now available in early access! General availability for these features is planned for October, but organizations can already try them out and activate them within their environment. JOVACO has already installed these new functionalities and is currently in the process of analyzing them so […]

JOVACO recently found out that the new unified interface for Microsoft Dynamics 365 Customer Engagement has made obsolete the Responsible Contact field in the Incident entity. This new interface is responsive in order to provide an optimal user experience from any screen or device, but since Microsoft replaced the Responsible Contact field (responsiblecontactid) with the […]