Dynamics 365 CRM Senior Consultant

Why JOVACO?

By working at JOVACO, you will enjoy:

• A stimulating and friendly work environment, where teamwork is at the heart of our day
• Motivating challenges that allow you to use your creativity and fulfill your ambitions
• The chance to work for a company certified by Flow that offers flexible schedules and work conditions
• The option to work from home, our office, or both!
• A lively social life thanks to our Social Club
• Group insurance available from your first day and a group RRSP with employer contribution
• Discounts available for physical activities and sports, and access to our Employee Assistance Program to support your physical and mental health
• Beautiful offices easily accessible by car and public transportation and located near stores and restaurants, with parking provided
• And more!

Interested? Apply now!

About the role

The Dynamics 365 CRM Senior Consultant actively participates in all phases of the implementation cycle of Microsoft Dynamics 365 Sales and the Power Platform, following best practices for deploying and configuring solutions for clients. The main objective of the Senior CRM Consultant is to conceptualize the optimal solution to meet the client’s needs, analyze the client’s business processes, and take charge of more complex implementations.

Responsibilities

• Analyze and document the client’s business processes and identify gaps to address in order to offer the best possible solution.
• Install and configure the solution based on the analysis document, while adhering to industry standards.
• Design internal training documents for the client and train them to become super users of the new system in place.
• Support the client throughout the configuration, customization, testing, and implementation phases to ensure their understanding of the newly implemented processes.
• Collaborate with the client service team and resolve more complex cases.
• Work closely with other consultants at JOVACO to ensure seamless integration of Dynamics 365 Sales with all the client’s existing products.
• Participate in project estimations with the sales team.
• Assist the sales team during presentations of our custom solution, participating by demonstrating not only the features but also the customization options.

Qualifications and skills

EDUCATION

• College diploma (DEC) in Administration or any other relevant field.

EXPERIENCE

• 8 years of experience in implementing Microsoft Dynamics 365 CRM

JOB REQUIREMENTS

• Occasional travel to clients’ locations.

SKILLS

• Demonstrate behaviors that reflect JOVACO’s values: authenticity, humanism, reliability, and know-how.
• Have a good understanding of CRM and overall management applications.
• PL-200, MB-210, MB-220, MB-230 certifications (an asset).
• Teaching skills for the Microsoft Dynamics 365 Sales environment.
• Excellent oral (presentation) and written communication skills (French and English).
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Customer-oriented mindset.
• Ability to quickly build trust, active listening skills.
• Excellent teamwork.
• Influential and rigorous.
• Ability to adapt quickly in a constantly changing environment.
• Good knowledge of the IT sector in Quebec.
• Familiarity with Microsoft (Office) 365 productivity suites.

About us

A leader in the business applications space in Quebec, JOVACO Solutions has made its mark of quality products and services over the past 35 years. We strive to shape the future of ERP and CRM business management systems for project-based and professional services firms. As such, we are committed to the development of our expertise and to our continuous learning and growth. The members of our team share our values of authenticity, commitment, know-how, and humanism, creating a work environment where our employees are proud of their work and motivated by ever-changing technologies.