Microsoft Dynamics CRM ConsultantPermanent | Full-time | Immediate
JOVACO, is a Quebec-based company, who has been recognized as a specialist in the development of business management systems (ERP and CRM) for over thirty years. We are proud to say that we promote values such as advancement, integrity, innovation, quality and teamwork.
JOVACO began its CRM practice over 10 years ago with version 1.2. In recent years, we have led several major implementations, which has allowed us to develop an expertise in the development and deployment of complex CRM environments.
Reporting to the Director of Consulting Services, the CRM Consultant acts as an expert for the CRM solution. He or she ensures smooth progress of the CRM team’s projects and is actively involved in the various stages of the implementation cycle, from the needs analysis with the customers, to the customization and configuration of solutions as well as user training.
- Ensure a smooth progress of the CRM team’s projects
- Meet with clients to analyze and understand their needs
- Document the client’s needs
- Meet with the development team to provide the required information
- Work with the Director of Consulting Services to manage several implementation projects simultaneously
- Assist in the conversion, migration and validation of data
- Train clients on their solutions
- Actively participate in the resolution of technical problems and in determining the best solutions
- Provide Tier 3 support
- Demonstrate the solutions
- Other related tasks
Professional Experience and Qualifications
- Baccalaureate in Commerce, Information Technology or related field
- 1 to 5 years of consulting experience for CRM solution implementation
- Microsoft Dynamics CRM Specialist
- Microsoft Dynamics CRM Certification
- Fluent in oral and written in French and English
* This position requires travel, you must have a valid driver’s licence and have access to an automobile.
- Customer oriented
- Excellent interpersonal skills
- Good communicator and aptitude to understand a client’s needs
- Team player
- Strong analytical capabilities
JOVACO is a Quebec-based company that has been recognized as a specialist in the development of ERP and CRM business management systems for over thirty years. As an employer, we are proud to promote values such as advancement, integrity, innovation, quality and teamwork.
Opportunity for personal and professional growth
Diverse and challenging projects
Access to training resources
Opportunity to bring technical solutions
Group insurance and RRSP contributions
Company located in Anjou, near major highways and close to shops and restaurants
If you are a team player looking for challenges and looking to work in a dynamic and creative environment, join us at JOVACO!