The development of a custom app using Microsoft Power Apps allowed Drakkar Group to significantly improve its operations. Automating information entry speeds up information and billing processing and increases employee efficiency. Tracking time spent with customers, managing additional services and seamlessly transferring customers from one employee to another improves the experience for both employees and customers.

To get the most out of your new business management solution, your team must understand and adopt the system quickly after its implementation. This white paper shares the knowledge gained through countless ERP and CRM implementations to help get your employees started on the right foot.

Your organization has recently invested a lot of time and resources to implement a new business management solution, such as an enterprise resource planning (ERP) or customer relationship management (CRM) system. Now what? This free eBook gives you tips for each phase of the implementation and helps you optimize the user adoption rate of your solution.

Read this free white paper to ensure that your new business management solution is implemented with as little disruption for your operations as possible.

You’re thinking about migrating your CRM to the cloud, but would first like to know more about the process? This guide details the various benefits provided by the cloud, the migration methods available, and what to expect depending on your specific circumstances.

Find real stories from companies like yours that have transitioned to the cloud. See the problems they have faced and read our recommendations on how to avoid these pitfalls.

The not-too-technical, not-too-salesy guide to Microsoft’s new cloud business management solution.

Could digital and technological advances really have an impact on YOUR business?

These days, nearly all teams across a company are involved in customer relationships to some extent. The use of your CRM should not be limited to your salespeople: other resources can benefit from access to customer data and communication history to increase their efficiency and productivity.

Until recently, it was challenging for small and mid-size organizations to afford and support the software and data management that builds amazing customer experiences. That has all changed with Microsoft Dynamics 365 Customer Engagement (CRM).

Integrating your financial system to Microsoft Dynamics CRM can be beneficial for everyone. See the perspective of 4 key members of any organization.

To help align your marketing team on where to start when implementing a marketing automation practice, the process can be broken down into 5 steps.

Action main-d'oeuvre was looking for a system that would help them consolidate all details regarding their participants and resources, track their current and past activities and collect and compile information for the production of various reports. The NPO chose Microsoft Dynamics 365/CRM.

When BSP turned to JOVACO Solutions for help, it was because the organization was being faced with multiple difficulties. Thousands of paper records and annual payments had to be managed individually and manually, which considerably slowed down the processing time of permit applications.