White paper
MS Dynamics 365 CRM

CRM is Not Just For Salespeople

Brought to you by JOVACO and CRMSoftwareBlog

Salespeople are often thought to be the link between an organization and its customers, and although this may have been true at some point, nowadays the reality is that nearly all teams across the company are involved in customer relationships to some extent. As such, the use of your CRM should not be just for your salespeople: other resources can benefit from access to customer data and communication history to increase their efficiency and productivity.

This white paper proposes 12 different ways for the non-sales members across your organization to leverage the data and tools of your CRM solution. This leads to stronger customer relationships and a customer service experience that exceeds expectations—in turn allowing you to increase your profits.

Looking for a CRM solution? Learn more about Microsoft Dynamics 365.

Want to know more about business management solutions that can ensure the future success of your company?

Fill out the form below to get JOVACO’s next tips & tricks!

Connecting people, processes, and customers through digital highways has become a foundation for doing business—not just for big business, but for every business. There is no longer any question that digital transformation is necessary for survival, but what does that mean for your small or mid-size organization’s culture, processes, and operations? How, specifically, can you […]
A guide for the successful transition of your customer relationship management solution to the cloud with Microsoft Dynamics 365 The cloud has now become a key component of the digital transformation of any business. Organizations have everything to gain by seriously considering the benefits of migrating their on-premises customer relationship management solution to the cloud. […]
Brought to you by JOVACO and ERPSoftwareBlog While many business leaders have preferred to wait for the cloud to prove itself before embracing it, there is no longer any doubt that it offers real benefits. Transitioning operations to the cloud represents a significant change, however, so caution is required. This white paper collects real stories […]