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MS Dynamics 365 CRM

New Wave of Releases for Microsoft Dynamics 365 Applications Available

April 11, 2019

With the release of the new Spring 2019 version, all users of the cloud version of Microsoft Dynamics 365 will be able to use the latest version of applications this month. This means that everyone will benefit from the latest updates at the same time and use the latest capabilities and features as they are released.

With this new update, hundreds of new capabilities will be made available across all Dynamics 365 modules to provide users with more visibility and insights, and help organizations take their business to another level. These include the introduction of artificial intelligence features that will offer advanced analysis capabilities and insights into customer data. Indeed, Dynamics 365 AI for Sales will offer different apps to gain better visibility into your data and improve your processes:

  • Sales Insights provides actionable insights to drive customer engagement and improve decision making to increase the performance of your sales team;
  • Call Intelligence lets sales managers process sales calls to customers at scale to generate insights about competitors, individual sales representatives and customer sentiment trends;
  • Customer Insights brings additional AI possibilities to help you better assist and empower your employees as well as to provide a better understanding of your customer base.

Moreover, Power Platform capabilities continue to expand. Power BI, PowerApps, Microsoft Flow and Common Data Service for Apps will provide even more robust tools to facilitate and improve reports, apps and workflows, all from a single integrated environment. Users will be able to make the most of the data stored in their solution and increase their productivity without having to switch between various tools and applications.

We are very excited to see how the vision One Microsoft is evolving and how users will be able to harness these new artificial intelligence innovations to push their business to the next level. We are looking forward to showing our clients this new version in action so that they can see first-hand just how powerful these new features are.

For more information regarding the latest release of Microsoft Dynamics 365, please read the April 2019 release notes.

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