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MS Dynamics 365 CRM

JOVACO Solutions expands its line of offerings with Field Service and Social Engagement for Microsoft Dynamics CRM

August 8, 2016

JOVACO Solutions, leader in the implementation, optimization and integration of enterprise management and customer relationship management solutions, announces its two latest service offerings for Microsoft Dynamics CRM, the Field Service and Social Engagement modules.

“We strive to remain up to date on industry trends and offer our clients an ever wider selection of products and services,” says Valérie Coutu, MBA, VP Sales and Marketing, JOVACO Solutions. “Field Service and Social Engagement are both incredible tools with tons of possibilities, and we are proud to help our clients exploit the full potential of their solution and take their business to the next level.”

Field Service is a mobile-friendly, end-to-end field service solution, allowing organizations to engage customers even more effectively, increase productivity, and drive revenue. Schedules and arrival estimates, asset tracking, inventory, service contracts and workflows can be managed and modified even when on the road, and data is available in real time thanks to the cloud-based features.

Social Engagement is an extension for Microsoft Dynamics CRM that imports data from social media into dashboards and entity forms. Users can choose what information they wish to view and how, analyze trends in user comments, and drilldown data. It makes it that much easier for organizations to detect sales opportunities, individualize contacts, and know what’s being done right and what needs to be addressed throughout their social media presence.

These two modules expand JOVACO’s CRM offering. With these new expertise, the company hopes to meet all the needs of its clientele and to always exceed expectations.

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