JOVACO Solutions has been implementing and integrating the customer relationship management solution Microsoft Dynamics 365 Customer Engagement since its inception under the name Microsoft Dynamics CRM, over 15 years ago. Our expertise has earned us official silver certifications for Customer Relationship Management and Cloud CRM by Microsoft, and we are also an officially accredited Microsoft Cloud Solution Provider, ensuring that our clients can benefit from a powerful, robust solution deployed to meet their specific needs.
Make your clients the heart of your business
Microsoft Dynamics 365 Customer Engagement is a flexible, scalable customer relationship management solution (CRM) that provides all the tools needed to continuously exceed the expectations of your customers and cement their loyalty. By centralizing key client and account information, Dynamics 365 Customer Engagement allows you to manage sales, marketing activities and customer service from a single, intuitive interface for improved processes, instant connections and increased sales numbers.
Simple and user-friendly, it offers improved visibility on daily activities and facilitates access to the information required to complete tasks. A wide variety of modules lets you tailor the solution to your specific needs, and access from anywhere via the cloud ensures that you remain connected to your information at all times.
to address your
Manage your entire sales cycle by centralizing customer communications and order history, prospects and opportunities. Optimized visibility on your pipeline allows you to better track progress and forecasts, while your sales representatives have access to all the data they need to maximize their performance and increase sales numbers.
Deliver customer service that sets you apart from the competition with Microsoft Dynamics 365 for Customer Service. Increase your agents’ efficiency and productivity, and guarantee quick, personalized service that will build customer loyalty. Automate processes and centralize data so that client concerns can be answered quickly and efficiently.
Manage the entire lifecycle of your project from a single module, from opportunity to invoicing. Assess project profitability quickly, create contracts and statements of work, and track resource performance and utilization rates for optimal planning and project delivery within the agreed budgets and timeframes.
Fully integrated to Microsoft Dynamics 365 and other JOVACO products, JOVACO Suite for Human Resources ensures the complete management of your human resources with one simple, intuitive module. Do away with unwieldy spreadsheets and easily manage onboarding processes and all employee details, from salaries to certifications.
Maximize the potential of both solutions by integrating Microsoft Dynamics 365 Customer Engagement to Microsoft Dynamics GP. Made with flexibility and long-term scalability in mind, JOVACO’s GP-CRM connector seamlessly brings together the data stored in both systems to provide only one version of the truth across your organization.
With thousands of certified providers and developers, Microsoft Dynamics solutions benefit from a large ecosystem of third-party products and add-ons. Numerous applications are available to tailor Microsoft Dynamics 365 Customer Engagement to your specific needs. JOVACO is here to help you find the products that best fit your industry, organizational structure, and budget.
Available on premises or in the cloud
One of the greatest advantages of Microsoft Dynamics 365 Customer Engagement is its flexibility: indeed, it can be deployed both in the cloud or on premises depending on your organization’s specific realities, budget, and structure. JOVACO Solutions is available to help you select the deployment method that will best meets your needs and technological vision.
Engage leads and customers effectively
Centralized data, mobile capabilities and integration possibilities allow users to quickly obtain the exact information that they need when they need it, for a better understanding of client behavior and solid, long-lasting relationships.
Improve your sales performance and processes
Better visibility on your sales pipelines, client files and past communications facilitates knowledge transfer and file handoff. This improves sales and the level of service offered to customers, ensuring that every effort is made to close deals.
Increase your prospect conversion rate
Streamline your communication and marketing process to keep in touch with clients and prospects. Stay on top of your marketing activities and ensure that prospects recognize your brand with automated nurture campaigns.
Offer outstanding customer service
Increase your agents’ efficiency and productivity and ensure quick, personalized service that will build long-term customer loyalty. Streamline and automate your support queue and promptly address customer concerns.
Optimize the user adoption rate
Simple and intuitive, Dynamics 365 Customer Engagement integrates to other Microsoft tools already in use within your organization such as Microsoft Office 365, offering all the functionality you need from a familiar interface.
Support your long-term growth
Microsoft Dynamics 365 Customer Engagement grows with your business. The solution can be customized without costly developments, and a wide variety of modules is available to meet your specific needs.
How much does it cost?
Microsoft Dynamics 365 Customer Engagement offers flexibility and scalability, ensuring that organizations of all sizes and budgets can tailor the solution to their needs. Our CRM experts are available to help you estimate the costs of a Dynamics 365 implementation within your organization.
See how your industry can benefit from our solutions.
Get in touch with JOVACO
Our team of certified CRM experts is available to answer any questions you might have. Let us analyze your organization’s specific needs to find out which products would best meet them or offer a personalized demo for Microsoft Dynamics 365 Customer Engagement.