Privacy Policy

We respect your privacy of and we understand the importance of the information you entrust to us. This Fair Processing Notice describes our practices concerning the information we process.

This policy describes:

The types of information we process;
How we use, share, and protect that information;
How long we retain that information; and
Your rights and options regarding the information we collect.

What kind of information do we collect and why?

Website Visits

When you fill out our contact form, we collect your first and last name, phone, email address, company represented, and your message. We will use this data to answer your enquiry.

We may use your name and email address to send you marketing communications via email. You can object to receiving these emails at any time through the unsubscribe link within each email or by contacting us at the address listed at the end of this Fair Processing Notice.

If you unsubscribe from our emails, we will keep your name and email address in a suppression list so that we don’t email you again by accident.

Account and User Information

We collect Personal Data when you purchase JOVACO product licenses, sign up for a user account, create or modify user information, set preferences, or provide any other related information to access or utilize our service.

Payment Information

We collect payment and billing information when you register for paid products or services. For example, we may ask you to provide a billing address, or a billing contact for your JOVACO account. If you give us payment information, we use it solely as authorized by you in accordance with this Privacy Policy.

You may also provide payment information, such as a credit card number or bank account numbers, when purchasing products or services. We use secure third-party payment service providers to manage payment processing, which is collected through a secure payment process.

On What Legal Basis Do We Process Your Personal Information?

We need a legal basis in order to process your personal data. When you fill out our contact form, we will gather your data with your consent in order to answer your enquiry.

If we send you marketing information, we are using the legal basis of legitimate interest. It is a legitimate activity of a business to send marketing information to those persons who have inquired about our products or who have downloaded a whitepaper or attended a webinar.

We process your technical data in order to keep our website secure and this is a legitimate activity.

Who do we share your information with?

Legal Needs: We may also disclose personal information to our legal advisers or insurers:

As required by law, such as to comply with a subpoena or similar legal process
To investigate fraud or respond to a government request
If we are involved in a merger, acquisition or sale of all or a portion of its assets

How do we protect your personal data?

We use reasonable and appropriate physical, technical, and administrative industry safeguards to protect information from unauthorized access, use, loss, misuse or unauthorized alteration. We will make reasonable efforts to protect personal information stored on our servers from unauthorized access using commercially available computer security products (for example, firewalls), as well as carefully developed security procedures and practices. Notwithstanding our security safeguards, it is impossible to guarantee 100% security in all circumstances. If you have any questions about our security practices, you can contact us at the address listed below.

Retention Periods for Your Information

We retain your technical data for up to 2 years.

We retain your data in our suppression list for 5 years.

We retain your data from an enquiry for up to 2 years, in order to answer further enquiries and to send you marketing information.

International Transfers

Your personal data will be transferred to — and maintained on — computers and servers located in Canada, which is an adequate country for data transfer as determined by the European Commission.

European data protection laws permit the European Commission to make decisions about the adequacy of protection for personal data in respect of transfers which are binding on EU member states. These laws recognise that if a data exporter adopts the “standard contractual clauses” adopted by the European Commission, this will provide an adequate safeguard as required by law.

Your rights

You have rights in respect of our processing of your personal data which are:

To access to your personal data and information about our processing of it. You also have the right to request a copy of your personal data (but we will need to remove information about other people).
To rectify incorrect personal data that we are processing.
To request that we erase your personal data if:
– we no longer need it;
– if we are processing your personal data by consent and you withdraw that consent;
– if we no longer have a legitimate ground to process your personal data; or
– we are processing your personal data unlawfully
To object to our processing if it is by legitimate interest.
To restrict our processing if it was by legitimate interest.
To request that your personal data be transferred from us to another company if we were processing your data under a contract or with your consent and the processing is carried out automated means.
There is also the possibility, under certain conditions, for you to invoke binding arbitration

If you want to exercise any of these rights, please contact us.

If you have any questions or concerns, please email as most matters can be resolved informally in the first instance.

You also have the right to lodge a complaint about our processing with the Supervisory Authority in your country.

Contact Us

If you have any questions or concerns about our Privacy Notice or our privacy practices, please contact us or mail us at:

JOVACO Solutions inc.

7100 rue Jean-Talon Est, Suite 1150, Montréal, Québec, H1M 3S3